In The News > Survey Findings: Multigenerational Perspectives on COVID-19

Survey Findings: Multigenerational Perspectives on COVID-19

Telemedicine usage, financial insecurity, healthcare technology, and a digital detox: These are just some of the topics we covered in our most recent COVID-19 survey.

But this time, we heard from a multigenerational mix of millennials, Generation X, and Baby Boomers. And the results were pretty eye-opening.

Multigenerational Survey Highlights

Telemedicine Usage and COVID-19: Now vs. Then

  • Across the three generations, 60% are more comfortable with using telemedicine now than they were six months ago overall. Gen X stood out as the age group that was the most comfortable with using telemedicine.
  • 54% of our multigenerational respondents plan to use telemedicine with the coronavirus pandemic is over. Once again, GenXers were most receptive to this virtual healthcare alternative.
  • 52% have had their doctors encourage a telemedicine appointment versus an in-office visit.

COVID-19 and the Digital World

Across the three generations, 71% of our respondents have found themselves on the computer or phone more frequently during the pandemic. So it’s no surprise that 39% feel they need a “digital detox” now more than ever.

Millennials, especially, felt the need to take a break from scrolling Instagram feeds or sending memes to friends: 51% would take the digital detox.

And how about the use of streaming devices, social media platforms, wearables, and online retailers during COVID-19? Here are the popular picks across the three generations:

  • Binge Watching: 27% are watching their favorite shows from their Smart TVs.
  • Social Media: 61% are using Facebook the most. And it’s especially a fan favorite for 75% of our Baby Boomer respondents.
  • Wearable Technology: 47% use wearables to monitor their health. 25% of them are using the Apple Watch to track their fitness activity.
  • Online Shopping: 72% are shopping online more frequently than they did before the pandemic. (Our guess is Amazon, Instacart, and maybe a little UberEats).

Coronavirus Vaccine, Masks and More

  • Across the three generations, 87% are comfortable having their temperatures checked before entering an establishment.
  • 69% will get a COVID-19 vaccine once it becomes available.
  • 41% feel that masks are the most effective way to prevent the spread of coronavirus.

The State of Healthcare, Economy and Finances During COVID-19

  • Across the three generations, 82% feel the U.S. healthcare system is broken, and 35% feel it will take 2 years for our economy to recover from COVID-19.
  • 77% have made efforts to support small businesses during COVID-19, while 53% feel that small businesses will recover after the pandemic.
  • 51% have experienced financial insecurity due to COVID-19, which could be why 43% have put off medical care due to cost concerns.

Full Multigenerational Survey Results

Click here to download the complete multigenerational survey results broken down by generation.

Multigenerational Survey Methodology

The above multigenerational survey results were gathered through an online poll of 1,595 Americans aged 24-74. The poll was conducted August 6-7, 2020, gleaning representative samples from each state based on population. Samples were weighted for even sample results for Millennials (ages 24-39), Gen X (ages 40-55) and Baby Boomers (ages 56-74). Percentages have been rounded to the nearest full percentage point.

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