Learning Center > Survey Findings: Telemedicine Use During the Coronavirus Pandemic

Survey Findings: Telemedicine Use During the Coronavirus Pandemic

Despite the rapidly spreading Coronavirus pandemic, some Americans would think twice about seeking medical care due to cost, according to our recent survey. But, they're open to the idea of using telemedicine services as an alternate way to talk to a doctor online for treatment and care.

More than 1,000 respondents answered questions about their personal interest in telemedicine, especially in light of the novel coronavirus outbreak. Though many of our respondents are aware of this virtual healthcare alternative, many have not used it as an option yet.

Telemedicine connects people with board-certified medical professionals via phone or video chat, allowing doctors to virtually evaluate, diagnose and treat their patients who have non-emergency medical needs. And using telemedicine to avoid the waiting room means reducing your exposure to germs and COVID-19.

Here are our survey results.

Survey Highlights

Telemedicene Coronavirus survey results

Other Findings

Who should pay for testing in the case of an epidemic like the Coronavirus?

  • The Government: 34%
  • Health insurance companies: 12%
  • Combined effort: 54%

Do you ask "Dr. Google" about an ailment before making an appointment to see an actual doctor?

  • Yes: 52%
  • No: 48%

Does your doctor offer visits by telephone?

  • Yes: 39%
  • No: 61%

Do you think you should be able to text your doctor directly?

  • Yes: 67%
  • No: 33%

Do you think telemedicine visits are as good as in-person doctor office visits?

  • Yes: 35%
  • No: 65%

Our methodology

The above results were gathered through an online poll of more than 1,000 Americans between the ages of 18-64. The poll was conducted from March 20, 2020 to March 23, 2020, gleaning representative samples from each state based on population.

Learn more about telemedicine

Get Coronavirus updates

Healthinsurance.com LLC is a commercial site designed for the solicitation of insurance from selected health insurance carriers. It is not an insurer, an insurance agency, or a medical provider. You may obtain a complete list of available Medicare plans by contacting 1-800-MEDICARE (TTY users should call 1-877-486-2048), 24 hours a day/7 days a week or consult www.medicare.gov.