Member Resources

We’re proud to be your partner to help you pick the right Medicare Advantage plan for your needs. Use this page to review our Medicare resources, or to find the key contacts you need for support with your plan.

Contact Member Services

If you’re an existing member who is enrolled in a Medicare Advantage plan, call:
1-844-796-2062 (TTY 711)
Monday – Friday from 9am - 5:30pm EST.

Speak To A Licensed Insurance Agent

If you’re a customer who wants to enroll in a Medicare Advantage plan, call:
1-800-293-9185 (TTY 711)
Monday - Friday: 8 a.m. - 8 p.m. EST.

Member FAQs

When will I receive my Medicare Advantage ID card?

The arrival date of your Medicare Advantage ID card may vary depending on your insurance carrier, but you should receive it before your plan starts. 

 

If you haven’t received your card by the time your plan starts, feel free to call our Member Services Team at 1-844-796-2062 (TTY 711), Monday-Friday, from 9 a.m. to 5:30 p.m. EST.

When will I receive my Medicare Advantage policy documents?

Your insurance carrier will send you your plan information and benefits, but certain delays may occur depending on the time of year (i.e. holidays or the Medicare Annual Enrollment Period).

How do I access my plan coverage and benefits?

Please call the number on the back of your Medicare Advantage ID card to connect directly with your insurance carrier with questions about your plan’s coverage and benefits.


You can also call our Member Services Team at 1-844-796-2062 (TTY 711), Monday-Friday, from 9 a.m. to 5:30 p.m. EST to review your plan benefits.

Medicare Resources

Visit our Medicare Learning Center to access our Medicare Guides, learn about Medicare Advantage plans and benefits, and read timely tips to maximize your Medicare Advantage plan.

Medicaid/Public Assistance Programs

Visit Medicaid.gov to find your State Medicaid agency and learn how to apply for Medicaid coverage.

Extra Help (Part D)

1-800-633-4227 (TTY 1-877-486-2048)
Extra Help Website
We do not offer every plan available in your area. Any information we provide is limited to those plans we do offer in your area. Please contact Medicare.gov or 1-800-MEDICARE to get information on all of your options.

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