Privacy Policy

Update Effective 9/30/2019

Thank you for visiting HealthInsurance.com. The privacy and security of your personal information is our priority. To understand how your information may be used, please read this Privacy Policy.

Personally Identifiable Information

Information that could identify you, such as your name, birth date, contact information, and health and financial information is your Personally Identifiable Information. Some information standing alone, such as your zip code are not Personally Identifiable Information, but when they are combined with other information, they can become so—for example, your last name, birthdate and zip code.

If you create an account, or request to be contacted by us (by filling out a contact form on the site) or call us for customer support, you will be asked to provide Personally Identifiable Information. To take full advantage of our services, it is important that the information is accurate.

We may use your Personally Identifiable Information to provide customer service, to market or refer products, or request feedback. If you no longer wish to receive communications from us, you can opt out by following the instructions in our most recent communication (click “Unsubscribe” in email, text STOP in response to our text on a mobile device).

Anonymous Information

Anonymous Information is information that does not identify you. It can include data you give us, like your zip code, age or gender (when not combined with more detailed information). We also collect data such as your IP address, how you found us, what products you search for, and how much time you spend with us. We aggregate this information to understand our customers and to improve our site.

Like many companies, we use cookies and other technology to collect Anonymous Information. A cookie is a data file that we transfer to your computer’s hard drive. A cookie makes it more convenient for you to use our site—for example you may not have to reenter information every time you visit. You can disable cookies, just follow the instructions on your web browser. However, without cookies, you may not be able to use some of our customized features.

We also use third-party technology, such as Google Analytics, to collect Anonymous Information. In addition to providing us web data, this technology enables us to deliver targeted advertising. We do not control these technologies, nor do we have a say in their privacy policies. You can learn more by visiting www.aboutads.info/consumers and you might be able to opt-out of some of this advertising; visit www.aboutads.info/choices. Opting-out will not block all ads; you may still receive generic ads.

Some browsers have a “Do Not Track” preference that signals you do not want your web activity tracked. These features don’t have an industry standard yet, so we currently do not recognize them.

Information We Share

We will only share your Personally Identifiable Information:

WITH AN AUTHORIZED PARTNER, if you request to be contacted regarding an insurance or other product, then our authorized partner may contact you to provide customer support and answer questions you may have. You may request such contact by filling out a form on our site(s), providing a response via our Chat function, or contacting us via phone or email. Our authorized partners are companies such as insurance brokerages, agencies and carriers and includes our authorized partner’s parent and subsidiary companies.

IF we collaborate with or hire a company to perform services on our behalf. For example, we may hire a company to manage customer email marketing. We will not permit these companies to share your Personally Identifiable Information or market other services to you without your consent.

IF we believe, in good faith, that we are required or permitted to disclose it under law. For example, if we receive a legal order that requires us to assist law enforcement, or if we are resolving a customer dispute.

IF we are sold, merged, dissolved, acquired or our ownership is significantly changed. You will be notified of these changes via email and/or a prominent notice on our site.

Anonymous Information does not disclose your identity or sensitive information. We may share this information with third parties to develop business strategies and build partnerships that enhance our site and services.

Information You Share

In order to receive quotes, apply for insurance or purchase other products, you may be sent from Healthinsurance.com to a business partner’s site. The information you provide on the business partner’s site is governed by that partner’s privacy policy. Please review it and understand how the partner will use the information you share with it.

Account Creation

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You may be invited to create an account, which enables you to access information and services quickly, often without having to re-input census and other data. To create an account, you must provide your name, email address and/or telephone number. You must also create a password. Be sure that your password is unique, do not share it with others, and consider changing it every few months to keep it secure. The personally identifiable information in your account is protected and governed by this Privacy Policy.

Customer Service

If you contact us for customer service issues, we may first ask you a series of questions to verify your identity. Once we have, we may ask you for additional information as well as access your account, application, policy, etc. to best serve you. You are not obligated to share information, though it may affect our ability to resolve your customer concern.

Special Notes

We use industry-leading, soundly tested technology and protocols to keep your Personally Identifiable Information safe, and we comply with HIPAA security requirements. Unfortunately, no system is 100% full proof. When sharing your information, please take precautions--use security software, keep your software up to date, and be web wise.

Our site(s) is intended for a U.S. audience only and our Privacy Policy is designed to comply with U.S. law. From time to time, we may update this Privacy Policy. We will post the new date at the bottom of this Policy and the changes will become effective when posted.

By using our site(s), you are signaling that you accept our Privacy Policy. Please also see our Terms of Use

Our site(s) is not intended for, nor directed to, individuals under 18 years of age. If you believe that a child has provided information to us, please contact us.

Opt-Out

You may opt-out of further communications from us by emailing us at: privacy@healthinsurance.com, or sending a letter addressed to:

HealthInsurance.com
Attn: Privacy Opt-Out
650 Castro St. Suite 120 #220
Mountain View, CA 94041

California Shine the Light Law

If you are a resident of California, you have the right to obtain from us a list of what personal information we shared with a third party for direct marketing in the preceding year. The law, California Civil Code Section 1798.83, is called the “Shine The Light” law.

You may make your request once a year. It is free of charge. Under Section 1798.83, we currently do not share any personal information with third parties for their direct marketing purposes.

Contact Us

If you have any questions, please contact us at privacy@healthinsurance.com